When our team replies, you'll get an email and the ticket on your Support page will move to status Awaiting you.
Replying
- Open the ticket from Support.
- Scroll to the bottom of the conversation.
- Type your reply in the message box and click Send.
Your reply moves the ticket back to Open until we respond. The full conversation is preserved on the ticket page so you (and we) can scroll back through it.
Closing a ticket
If your question is answered, you can close the ticket via the Mark resolved button. You can always re-open a resolved ticket by replying to it.